Pennyrile Electric is implementing changes in response to the COVID-19 pandemic.
According to officials, the Pennyrile Electric service and field personnel will be employing social distancing in their goal to decrease the likelihood of illness and work disruptions.
Officials say Pennyrile Electric is also prepared to forego the disconnecting of service to members for non-payment or low funds for a limited time. While this is not a normal procedure, officials add they are sensitive to the well-being of all their members. Though disconnects may not occur, it remains the responsibility of each account holder to pay as they can, which will help avoid a larger balance in the future. Bills, late notices, and disconnect notices will continue to be sent as usual. Officials encourage any member who is facing financial difficulty during this time to call Pennyrile Electric.
Pennyrile Electric members are still able to pay bills, start service, and conduct all other necessary business through the member portal online, autopay/e-check/credit card, automated payments by phone, bank draft, drive-thrus at their offices, and through using the Pennyrile Rural Electric app.
Anyone with questions regarding any of these options can call Pennyrile Electric. They are asking for anyone that can do business over the phone to do so in order to keep drive-thru times down.
