An explosion on 2nd Avenue in downtown Nashville is causing widespread outages to AT&T service as well as 911 emergency services across Tennessee and southern Kentucky, including in Christian and Trigg counties.
Officials with the Hopkinsville-Christian County Emergency Communications Center say they are unable to accept calls due to an issue with AT&T. Currently, officials say they can only accept text messages. If you have an emergency, please text 9-1-1.
Officials with Trigg County Dispatch say if you have an emergency in the county, please call (270) 522-4636. They add this is for emergency calls only. If the number is busy, they ask you to keep calling.
Meanwhile, Kentucky State Police spokesman Trooper Rob Austin says they are also experiencing major issues regarding calls coming into the dispatch center at Post 1 in Hickory. He confirms area 911 dispatch centers in the Post 1 district and some in the Post 2-Madisonville district are reporting outages. He adds Post 1 dispatch is receiving 911 emergency calls from Verizon carriers at this time. However, he says if someone is calling in on the AT&T network, it is possible you may not get through.
According to Trooper Austin, they are requesting the public in the Post 1 district who cannot get through by calling 911 to utilize the following phone numbers: 502-395-1698, 502-395-1691, 502-682-0379, 502-682-1025. The public can also call the Mayfield Police Department dispatch line at 270-856-3749 and 270-856-4013.
If you do call in to report an emergency or non-emergency, Trooper Austin asks that you please be patient with dispatch personnel as Post 1 is receiving all calls at this time. Also, he says you need to advise dispatch personnel of your location so that first responders can respond to the correct location.
